FAQ’s

	What main benefit does PreBook offer a potential tourist? It makes booking a breeze. For an potential client there’s no need to phone, fax or e-mail a request – PreBook facilitates instantaneous booking, confirmation and payment. With regard to payment, the days of depositing into an account and sending proof of payment are over – Prebook handles payment instantly and securely. And as for paying by credit card …

	How does PreBook protect against credit card fraud? Prebook utilises secure internet connections encrypting all information and not storing this information.

	What are the main benefits to the owner/operator? The main benefit is that PreBook is a completely integrated package. It’s a very user friendly reservation system, an automated debtor management system and all information is updated continuously in real time.

	But surely there are other “live” booking systems? There are – except they’re not truly “live”. They require accommodation facilities to constantly synchronise information to their web sites. This means that the allocation of, for example, guest house rooms becomes manually intensive and error prone.

	You mean PreBook doesn’t charge commission? Prebook charge a per transaction fee similar to the cellular phone companies. The bundled service of the software and integrated credit card facilities for a 10 room establishment will cost you less than your current credit card facilities.

	How much does the PreBook software cost? The software is free.

	Then how does PreBook make money? PreBook accrues revenue from the R2.00 transaction fees per booking and 3% on internet bookings.

	What is First National Banks involvement? Prebook is part of the FirstRand Group and works closely with First National Bank Tourism, Commercial Division.

	How big do you have to be for PreBook to make sense? There is no accommodation establishment too big or too small for PreBook. If you have less than ten rooms or more than one hundred rooms PreBook works as effectively.

	Can establishments in remote areas also operate via PreBook? If the establishment has cell phone reception, and hence internet connectivity, it can access PreBook.

	How will people access PreBook establishments? Through the establishments own website as well as portal initiatives that is currently under way

	Who can join PreBook? Virtually any establishment can join PreBook that takes bookings, from B&B's to lodges to boutique hotels to hotel groups.

	What must I have to operate PreBook? You must have a PC with Pentium 4 + a minimum of 256 MB of memory, Windows XP/SP2 or better and an internet connection.

	How difficult is it to install PreBook? It's as easy as installing Microsoft Office.

	How difficult is it to learn to use PreBook? It's as easy as learning to use Internet Explorer.

	What’s the catch? If you find one, please tell us. Contact us on Tel: 0861-PreBook (0861-773266)